Refund policy

RETURN & REFUND POLICY

At Mëdam, we want you to feel confident when shopping with us. If you are not satisfied with your order, you may request a return within 30 days of receiving your order, subject to the conditions below.

RETURN ELIGIBILITY

To be eligible for a return, your item must:

Be unused and unworn
Be in the same condition as when you received it
Include the original packaging, tags, and accessories
Be returned only after receiving approval from Mëdam

Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

RETURN SHIPPING

For returns due to change of mind, incorrect size selection, or other reasons not related to a product defect, customers are responsible for the cost of return shipping.

The return address may be different from the address shown on your original package. Please contact us first to receive the correct return instructions.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at cskh.medam@gmail.com.

To verify the condition of the order, customers are required to provide:

Clear photos of the item
Photos of the shipping packaging and shipping label
An unboxing video showing the package being opened and the condition of the item upon arrival

The unboxing video should clearly show that the package was unopened before recording and should capture the item from the moment the package is opened.

Claims for damage that cannot be reasonably verified may be declined.

Once your claim has been reviewed and approved, Mëdam may offer a replacement, store credit, or refund depending on the circumstances.

REFUNDS

Once your return is received and inspected, we will notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow approximately 3–5 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.

Items that are worn, used, damaged after delivery, missing original packaging, tags, or accessories may not qualify for a full refund.

LATE OR MISSING REFUNDS

If you have not received your refund after it has been approved:

Check your bank or payment account again.
Contact your bank or card provider, as processing times may vary.
If you still have not received your refund, contact us at cskh.medam@gmail.com.

Please include your order number so we can assist you more efficiently.