SHIPPING POLICY

At Mëdam, we aim to make your shopping experience as smooth and reliable as possible. All orders are shipped with tracking so you can follow your package from dispatch to delivery.

ORDER PROCESSING

Orders are typically processed within 1–2 business days after your order has been confirmed.

Please note that processing times may be longer during holidays, promotional periods, or periods of high order volume.

SHIPPING TIMES

We offer standard shipping to the United States and United Kingdom.

• United States: Estimated delivery within 5–7 business days
• United Kingdom: Estimated delivery within 5–7 business days

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to customs clearance, local carriers, weather conditions, holidays, or other circumstances beyond Mëdam’s reasonable control.

ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow some time for the tracking information to update after your package has been dispatched.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.

Mëdam cannot be held responsible for packages that are delayed, lost, or delivered incorrectly due to an incomplete or incorrect address provided by the customer.

DELIVERY ISSUES

If your tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, your building reception, or the local carrier.

If you still cannot locate your package, contact Mëdam and we will assist you in reviewing the situation.

Mëdam is not responsible for delays or delivery issues caused by shipping carriers, customs authorities, or circumstances outside our reasonable control. However, we will always do our best to assist you where possible.

QUESTIONS ABOUT YOUR ORDER

If you have any questions regarding your shipment or tracking information, please contact our customer support team at cskh.medam@gmail.com and include your order number so we can assist you more efficiently.